Shipping & Returns
All orders will be processed within 1 business day and dispatched through Australia Post. They can be followed using the tracking number provided at www.auspost.com.au/track/
For all returns please contact us at firstname.lastname@example.org
We accept returns based on change of mind. If you wish to return based on change of mind we will refund the product within 28 days from date of purchase, and we have received it in original, resalable condition with the original receipt. Never Drill Again Australia holds no responsibility for shipping costs incurred for return of your products.
For refunds due to faulty goods, or damage, please if possible send photos along with an explanation to the above email. We hold huge amounts of stock and spares at our warehouse, and often issues can be fixed with a simple replacement of the damaged part.
With all returns we recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your items we will process your return and you will receive a confirmation email. Refunds will be credited in your original method of payment, excluding any delivery charges.
Cancellation of Orders
Unfortunately, once your order has been placed and payment processed we are unable to make changes to your order. However, once you have received your goods you can return them for a full refund, excluding shipping.